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Frequently Asked Quesions

General

When I paste text into a text box, I get gibberish and I have to scroll down to see my post.
What does it mean when I see a "Connection is Untrusted" message on the Bridges Homepage.
How do I create a Project Site?
How do I reorganize my Quick Links?
How do I download a video in Panopto to play on my computer or burn to a DVD?

Faculty

Is Bridges an appropriate place to store course materials? How do I accomplish this?
Is there a "Blogging Tool" in Bridges?
How do I allow resubmissions of exams?
How do I record group grades in Bridges? Is it possible to assign one group grade and add separate grades for participants?
How do I view individual submissions in Quizzes or Tests?
Is there a way to create a link between Resources in My Workspace to a course Resources folder?
Is there a way to shorten the names of the courses in the site tab?
Is there a way to copy course content from one section of a course to another?
How do I add polls to a lesson module?
Do Model Answers copy over when Assignments are copied to another course?
How do I modify a quiz that has already been taken?
How do I create a Survey in Bridges?
How do I make my course unavailable to students?
What is the difference between Class Mail and the Mailtool?
How do I post a syllabus?
How do I post an assignment?
How do I allow students to retake an exam?
How do I set up Personal Folders for students in a Course?
 

Is Bridges an appropriate place to store course materials? How do I accomplish this?

You are correct that the Resources folder in My Workspace is the preferred location for your content. The best thing to do is to set up folders in the My Workspace Resources – either for each course or by content type (for example, PowerPoints, lecture notes, handouts, web links, etc) whatever makes sense. To set up a folder in Resources:

  1. Click on My Workspace tab
  2. Click on the Resources link
  3. Click on the dropdown arrow next to Add that is to the left of the main My Workspace folder and choose Create Folders
  4. Once those folders are in place you would:
    1. click on an individual folder (say for PowerPoints or external links)
    2. click on the down arrow next to Add and choose Upload Files or Add Web Links (whatever you are trying to do).

Note that if you are moving a lot of files you can click in the box next to the appropriate folder and then click on the link at the top of the Resources window that says Upload-Download Multiple Resources. This gives you info on setting up a WebDAV client which allows you to drag-and-drop files from your desktop directly into the Resources folder window.

  1. Now you will actually link to the files you’ve just added in My Workspace into your course Resources folder(s). This process becomes a little clunky. In your My Workspace Resources folder:
    1. Click next to the first file you want to add to your course.
    2. Click on the Actions drop down arrow and choose Edit Details.
    3. Under the Availability and Access options make sure you select This file is publicly viewable
    4. Scroll down towards the bottom of the details window and you’ll see the web address of that file along with the URL.
    5. Select the URL, right-click and Copy the address.
    6. Click back to your course Resources folder
    7. Click on the Add drop arrow
    8. Choose Add web links.
    9. Click in the Web address box and right-click/paste to paste the link. Type in a descriptive name of the file – for example Syllabus
    10. Click on the Add Web Links Now button to save.

Congratulations, you have successfuly organized your course materials.

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Is there a "Blogging Tool" in Bridges?

Yes there is, please see the following guide: Blogging Tool Guide

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When I paste text into the text box, I get gibberish and I have to scroll down to see my post.

In the forum text box, where you would type your response in, notice the Source button in the upper left-hand corner? This allows you to paste HTML code into the box so the text is formatted a certain way. If you are seeing gibberish (as demonstrated below) in the text box, chances are you have copied and pasted background coding along with your text. This can happen when you are copying directly from Microsoft Word or other programs. This is a great practice, but sometimes the behind-the-scenes formatting also copies--even though you don't see it in the paragraph, which causes the gibberish.

To prevent this from happening in the future, continue to type your response in MS Word, but instead of pasting directly into the text box, as you have been doing, click on the icon on 6 icons to the right of the word Source shown in the screenshot. This icon looks like a little clip-board with the word T on it. By clicking on this and pasting the text into the window that opens, you will remove any background formatting from the text and all that other code wont display in your posting.

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When I get to the Bridges login page, I see a "Connection is Untrusted" page like the one below.

This message is generated because Bridges is on a secure server to help protect your personal information. When you see this message relating to Bridges, click on "I Understand the Risks" and you will see this screen:

Now click on "Add Exception" and you will be taken to this screen:

Click on "Get Certificate", check the box that says: "Permanently store this exception", and then click: "Confirm Security Exception". You will then be taken to Bridges and you shouldn't see the message again.

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How do I create my own project site?

To create your own project site:

  1. Click on the MyWorkspace tab
  2. Click on the Site Setup
  3. Click on the New link
  4. Choose Project site – Continue
  5. Type in a title of your choice – for example FSCC 2010-2011
  6. Fill in the form with a short description of the intent of the space, your name and email as site contact
  7. Click Continue
  8. Click next to just the tools you want to show or use.
  9. Click on Continue
  10. Make sure the Publish site is checked
  11. Choose the Private option since you want this to be available just to those individuals you choose
  12. Click on Create Site

Once the site is created, click on the tab for the project site

  1. Click on Site Editor
  2. Click on Add Participants
  3. Add anyone you wish to participate

When students/faculty/staff log in they will see this listed as project site along with their course sites.

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How do I allow resubmissions of exams?

To create your allow resubmissions of exams:

  1. Click on Tests & Quizzes
  2. Click on the number right below the Submitted Column next to Exam 1(in the screenshot below it's 29)
  3. Click on Submission Status
  4. Click on Allow Retake for the students you wish to allow a retake

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How do I record group grades in Bridges? Is it possible to assign one group grade and add separate grades for each group participants?

First you would have to set up your groups:

  1. Log in to your course
  2. Click on Site Editor
  3. Click on Manage Groups
  4. Click on Create New Group
  5. Type in a title for your first group, for example Group 1
  6. Select the members for the group by clicking on the names of the students under the Site Member List and clicking on the right arrow to move them into the Group Member List box
  7. Click on Add

Repeat this for each of your groups

When you set up your Assignment you’ll notice that there is a Display to selected groups option under the Access area. Click this option and then click in the boxes next to each group to select them

When you go to grade the assignment you would:

  1. Click on the Assignments link to open the Assignment list
  2. Click on the Grade link beneath the Assignment you wish to grade
  3. Click on the drop down list next to View and select the first group
  4. Type in the grade that you wish to assign to the group in the box under Assign this grade to all participants without a grade
  5. You will then see the grade applied to all the members of the group both in the Assignment and in the grade book

Repeat this process for each group by going back to View and selecting the group

Note that if you’d like to assign an individual grade to each student that is separate from the group grade, you would have to add a separate grade book item in the grade book and then manually add the individual grades.

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How do I view individual submissions in Quizzes or Tests?

  1. Click on Tests and Quizzes link from the menu on the left.
  2. Under Published Assessments - Select Action- click on the drop down arrow to the left of your quiz and choose Settings.
  3. Scroll down to the Grading section and select Student identities can be seen by Graders instead of Anonymous grading only (see graphic below). Scroll all the way to the bottom and choose Save Settings.

You should now be able to see the student names instead of the Submission ID.

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Is there a way to create a link between Resources in My Workspace to course Resources folders?

  1. In your My Workspace Resources folder, navigate to the file (or folder) you wish to share with your class.
  2. Click on Actions next to the file/folder.
  3. Click Edit Details
  4. Scroll down to Availability and Access and select the radio button that reads: "This file is publicly viewable"
  5. Scroll down to the Web Address (URL) and copy the entire URL you see listed in that box
  6. Click Update at the bottom of the page
  7. Navigate to your course site
  8. Click on Resources Folder
  9. Next to the folder you want to put the link in, click on Add
  10. Select Add Web Links (URLs)
  11. In the Web Address (URL) field paste the link you copied in step 5
  12. In the Website Name type a name for the link
  13. You can click Add Another Web Link if you have more to add to this folder, or if you are done click Add Web Links Now

Remember that this also works for an entire folder of content. So if you want to copy an entire folder-worth of content to the course-based resources folder, you can do this following the same steps above, but instead of navigating to a single file in step 1, navigate to a specific folder.

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Is there a way to shorten the names of the courses in the site tab?

You can shorten the names by following these steps:

  1. Log into your course
  2. Click on Site Editor
  3. Click on Edit Site Information
  4. Under Site Title, enter your new preferred site title (the one that will appear in your toolbar)
  5. Click on Continue
  6. Verify Changes and click Finish

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Is there a way I can  copy course content from one section of a course to another?

Simply do the following:

  1. Log into the course you want to copy information into
  2. Click on Site Editor
  3. Click Import From Site
  4. Place a check in the box next to the site you wish to copy information from
  5. Place a check in the box next to the resources you want to copy from that site
  6. Click import

You should then see those items (almost instantly) appear in their associated areas.

Note: If you are copying discussion forums over, you will notice they come over as drafts. You just need to click on each forum and then click save. This makes them not drafts. Also, verify the gradebook is ok too. We have had reports that some grade entries become inactive. If that happens, just right-click on the grade item, select the box that says Include In Grade Calculations, and you'll be back to normal.

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How do I add a poll to a lesson module?

Simply do the following:

  1. In the Polls tool, right-click on the link for the appropriate poll, and then select Copy Link Location (using Firefox browser) or Copy Shortcut (using Internet Explorer 8)
  2. Choose Add Content – add section Poll and choose Compose content with Editor from the drop down choices which will bring up the rich text editor box.
  3. Type in the label for the poll you want the students to see – for example Session Poll
  4. Select that label and add the hyperlink using Insert/Edit Link button.
  5. In the Link dialogue box that is displayed, paste in the URL you just copied.
  6. Click on Add
  7. When students click on this link, a new browser window or tab will open, displaying only that poll.

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Do Model Answers copy over when Assignments are copied to another course?

No. When assignments exported from one course and imported to another course, Model Answers are not copied.

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How do I modify a quiz that has already been taken?

When editing a test or quiz, please select the "republish and regrade" function. I tested the functionality, and it is working as intended. The grades were corrected after updating a question with the correct fill in the blank answer.
Under published assessments:
Select edit > edit again > edit the question(s) > save > Regrade and Republish.
NOTE: If an instructor retracted the assessment after it had been published, then yes, the student submissions will be gone.

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How do I create a Survey in Bridges?

To create a survey in bridges, simply follow these steps:

  1. Log into Bridges
  2. Log into the course site you wish to distribute your survey in
  3. Click on Tests and Quizzes
  4. Type a title in the Create Assessment box
  5. In the Choose assessment type (optional) drop-down box, select Survey
  6. Click the Create button
  7. To add a survey question, simply click on the Add Question drop-down box and select Survey
  8. Here you can write the question, add attachments, and assign the type of answer options you wish to give the students
  9. Click Save when you are done adding the question and repeat until you are done writing questions

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How do I reorganize my Quick Links?

  1. Log in to Bridges
  2. From the My Workspace tab click on the Preferences link from the menu on the left
  3. You will see the number of tabs indicated as “4” which you can change if you’d like to see more tabs as Quick Links
  4. You will then see a list of all your sites. If you have left “4” tabs selected the first four courses in the list will show up as Quick Links. To move a Fall course to the top of the list, click on the first Fall course so that it is highlighted and then click on the UP arrow that is on the left side of the box to move it up one position in the list. Continue to click on the Up arrow until the Fall course is first on the list. Repeat this for each of the courses or sites you would like to see as your top four.
  5. Click on the Update Preferences button at the bottom to save your new order
  6. Click on your Refresh button in your browser (or push the F5 key on your keyboard) and you should see the reordered Quick Links showing correctly in your account.

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How do I make my course unavailable to students?

Publishing (Making Available) a Course. In Bridges your courses are automatically available to your students so you don’t have to do anything extra as you did in Blackboard.

If for any reason you want to make the course unavailable or unpublished while you work on it you would:

  1. Log in to Bridges
  2. Click on your course from the quick links or under the My Sites tab
  3. Click on the Site Editor link from the menu on the left
  4. Click on Manage Access
  5. Uncheck the box next to Publish
  6. Click on the Update button to save your change. You will now see a greyed out Unpublished icon in the top left corner of your course home page that indicates that your course is not available to your students. When you are ready to make it available you would repeat these steps but make sure that there is a checkmark in the box next to Publish and Update to save the change.

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What is the difference between Class Mail and the Mailtool?

You have a few options for sending email to all your students that we cover in our Communications workshop that include using Announcements, Class Mail, Mailtool and Messages. I’ll just cover two of these options in this message – one for sending to all students outside of Bridges and one option in the course that will either email all students or individual students. If you would like to email your whole class simultaneously you can use:

  1. Class Mail – Class Mail is great because you don’t even have to log in to Bridges.
    1. Open your email
    2. Create a new message
    3. in the To: field type in [Class_ID]@bridges.rwu.edu
    4. Type in your message as usual
    5. Click Send. The message will go out to all your students’ RWU e-mail and also archive a copy of the message in the course.
  2. Mailtool – If you are already logged in to your Bridges course you can use the Mailtool to send messages out to all your students or individual students’ RWU email addresses. To use the Mailtool –
    1. Log in to Bridges
    2. Click on your Negotiation link to enter the course.
    3. Click on the Mailtool link from the menu on the left.
    4. Click on the Roles link. If you want to send to ALL your students click in the box next to the Student role (which selects all the students in the course). If you want to send to only one or two students click on the word Student which will reveal all your students. Just click in the box(es) next to the individual student(s) you wish to contact.
    5. Then type in a Subject and message as usual.
    6. If you want a copy of the messages sent to your e-mail then click in the box next to Send me a copy. If you want to add a copy of the message to the Class Mail archive in the course then click on Add to Email Archive. Warning: Keep in mind that if you choose the Add to Email Archive every student in the course will see the message.
    7. To finish click on the Send Mail button.

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How do I post a syllabus?

  1. Log in to Bridges
  2. Click on your Negotiation link to enter the course.
  3. Click on the Syllabus link from the menu on the left.
  4. Click on Create/Edit
  5. Click on Add
  6. Type your preferred title
  7. You have two options here – you can either copy/paste your syllabus into the Content area from a Word document (if you do this open your syllabus in Word, copy it, then switch over to the Content area and click on the little clipboard icon that has the W on it and Paste into the little window that comes up – which removes any extra Word coding). Or you can attach a copy of your syllabus by scrolling down to the bottom of the window and clicking on the Add Attachments button. This will then prompt you to Browse to your hard drive or USB drive and grab your syllabus.
  8. Click on Post to save your syllabus to the course. It will then be viewable to your students when they click on the Syllabus link.

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How do I post an assignment?

  1. Log in to Bridges
  2. Click on your Negotiation link to enter the course.
  3. Click on the Assignments link from the menu on the left.
  4. Click on Add
  5. Fill in the form – it’s pretty self explanatory but if you need more information you can refer to the Assignments tutorial documentation on our Faculty Support page at: http://library.rwu.edu/lib/learning-commons/id/tutorials/bridges-faculty with the specific instructions on adding an Assignment at: http://library.rwu.edu/lib/learning-commons/id/tutorials/bridges-faculty/assignments which also has a video demonstration.
  6. Click on Post to save the assignment. Students will see the assignment when the Open date and time occurs.

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How do I allow students to retake an exam?

  1. Log into your Bridges course
  2. Click on Tests and Quizzes
  3. Click on the submission number next to the Final Exam category under Active Assessments
  4. Click on the Submission Status link
  5. Scroll down to his name and select Allow Retake.

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How do I set up Personal Folders for students in a course?

  1. You need to create a group for each student in the Site Editor-->Manage Groups (I know. I know. But hear me out)
  2. Once you create a group, place that student (and you) in that group (don't worry, you can put yourself in multiple groups)
  3. Create the folders in the Resources folder of the course site (not the resources folder in your workspace)
  4. Under Actions-->Edit Details of the student's folder, click on the button that says: "Display this folder and its contents to selected groups only"
  5. Once you click that, you will see a list of groups pop up (or in your case, student names that you created groups for in step 1 above)
  6. Select the student name (group) you want to be able to access the folder
  7. Click Update

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How do I download a video in Panopto to play on my computer or burn to a DVD?

Yes there is a way to download these videos as video MP4s so you can burn them to a dvd and mail them to someone. Here's how to do that.

  1. Record your video the way you would normally
  2. When it finishes uploading, close the Recorder
  3. Log onto http://panopto.rwu.edu using your normal Panopto login information
  4. Find the recording you want to download and click on Share
  5. On the tabs at the top, click on Outputs
  6. At the bottom, you'll see Video Podcast, click Download

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